EFFECTIVE IMMEDIATELY AND POLICY ENFORCED

• NEW GUESTS & RETURNING CLIENTS-I specialize in providing styling and consultation services for business women, offering creative designs with a focus on precision haircuts and flattering short, relaxed hairstyles. For new guests, a retainer is mandatory. Please be prepared to make the payment. A non-refundable retainer fee of $30 is required for first-time visits and returning clients who haven't received services in three months or more. This retainer ensures the reservation of your appointment, minimizes no-shows, and is applied towards your service cost. Once your appointment is confirmed via email, the retainer must be submitted immediately; otherwise, the appointment will be canceled. Please be aware that without the retainer, your appointment is not confirmed. Currently, we are exclusively accepting new clients with short hair or those ready to embrace the short hair lifestyle, including those seeking a relaxer.

• BOOKING APPOINTMENTS-The booking calendar becomes available on the 15th of each month.Kindly review the service descriptions before scheduling your appointment. Ensure to include ALL the services you require when making the booking. For instance, booking a haircut necessitates including a shampoo service as well.
• CONSULTATION-The consultation fee is $25 and lasts for a duration of 30 minutes. Please be prepared to make the payment. This fee is credited towards your service if you schedule an appointment within 7 business days. You will receive payment details via text or email, and it must be settled promptly. It's important to note that the consultation and hair appointment are not scheduled on the same day.
• LATE-Please provide a courtesy call or text at least 15 minutes prior to your appointment if you anticipate being late. A $10 fee will be applied to tardy appointments, and no exceptions will be made.
• NO CALL/NO SHOW-Reach out to me via text or call in case of "special circumstances" (at my discretion) preventing your attendance. Otherwise, a 100% charge of the reserved service amount will be applied, and payment must be made immediately. No exceptions will be granted.
• CANCELLATION/RESCHEDULE-Please give a 24-hour notice for cancellations. Clients who do not provide this notice will incur a 50% re-booking fee, payable immediately for the reserved service. Appointments made within 24 hours can be canceled up to 4 hours beforehand or will result in a 50% re-booking fee, due immediately for the reserved service. For instance, if your appointment is on Thursday at 5 pm, you have until Wednesday at 5 pm to cancel. No exceptions will be made.
• To cancel or reschedule your appointment, please reach out to me directly via text or call, and I will confirm the changes. I do not receive calls or texts from the automated reminder system. If you use that number and fail to contact me directly, a NO CALL/NO SHOW fee will be charged. No exceptions will be made.

Frequently Asked Questions

1. What forms of payment do you accept?
We prefer cash, but also accept all major credit and debit cards (MasterCard, Visa, American Express, and Discover), PayPal (with a 3% Goods & Services fee), and Zelle. Please note, there’s a 3% service charge for card payments and a $0.30 fee for invoices. We do not accept Cash App. All sales are final.

2. Do you offer weave or extension services?
At this time, I do not provide weaving or extension services. My specialty is in working with professional women, offering stylish, short relaxed hairstyles with precision cuts and personalized consultations to match their lifestyle.

3. Do you provide services for children?
Yes, I offer services for ages 12 and up. However, children under 15 must be receiving a service to be in the salon—no extra guests or waiting children, please. This helps maintain a calm, focused atmosphere for all guests.

4. What if I’m having trouble booking online, running late, or need to reschedule?
No worries—just call or text me directly at 615-594-8732. I’ll do my best to assist you with any booking concerns, reschedules, or time adjustments. Communication is key!

5. When are you open for appointments and how do I book?
The salon is closed on Sundays and Mondays. Appointments can be scheduled online through the “Book Me” tab. If your desired time isn't available, feel free to message me—I’ll do my best to accommodate you. I do not double-book, and pre-booking before you leave your appointment is always encouraged!

6. Where should I wait when I arrive?
Please relax in the designated waiting area until I’m ready for you. Kindly avoid sitting in another stylist’s chair or area. At K Taylor Salon, we have a “Break It, Buy It” policy—so please be mindful of your surroundings. Any broken items must be replaced with new ones within 10 days.

7. Are there any behavior guidelines I should be aware of?
Absolutely. To keep the environment peaceful and professional for all, inappropriate language or behavior is not allowed. Respect and kindness go a long way—and they’re always appreciated here.

8. Do you offer color services? What should I know before booking?
Yes, I welcome new color clients—but only if your hair doesn’t already have existing permanent color. A consultation is required before any color service. If your hair has permanent color that wasn’t done by me, I’m unable to proceed with services for the sake of consistency and hair health.

As of January 2022, if your hair isn’t healthy enough for color, we’ll focus on treatments first. Color services are add-ons, meaning you must also book a shampoo service. Each session includes up to 3 oz. of color. Any extra is $10 per ounce. Pre-lightening and multi-color services come with additional fees based on your hair’s length, desired outcome, and complexity.

We use Olaplex to protect your hair during color services (included in your service), but extra mixes require a $10 charge. Color care is a commitment—so if time, budget, or lifestyle may interfere, it’s okay to wait until you’re fully ready.

9. What happens if there’s bad weather on my appointment day?
If there’s inclement weather that could impact safety or travel, your appointment will be rescheduled. I’ll reach out as soon as possible to arrange a new date that works for both of us. Your safety and mine are the priority.

10. Can my stylist end a client relationship?
Yes—your stylist reserves the right to end a business relationship at her discretion. This ensures a respectful and positive experience for everyone in the salon.

11. Can I combine promotions or special offers?
Promotional offers cannot be combined. We keep our pricing transparent and fair, so each deal stands on its own.

12. Are your prices and policies set in stone?
Policies, prices, and fees may be updated without prior notice. I do my best to communicate any major changes, but please check back regularly or ask if you’re unsure.

13. What if I’m not satisfied with my service?
Client satisfaction is very important to me. If you're unhappy with the results, I’ll gladly redo the service once at no cost—based on my availability. Please understand that refunds are not offered, but I’ll always do my best to make it right.

14. Will you take photos or videos of my hair?
Yes, I often capture photos and videos of my work to showcase in my portfolio and share on NspiredHairDzns by Carla V social media accounts. This helps inspire others and highlight the artistry of short, healthy hair care. If you have concerns, feel free to chat with me.

15. Is my personal information safe with you?
Absolutely. Your information is only used to manage your profile, appointments, and communication. Providing it is voluntary—but without it, I may not be able to process your booking or follow-up. I do not share your information with third parties unless you give consent. Your privacy is important to me.

16. What should I know about purchasing digital products?
All digital product sales are final. These materials are for educational use and are owned by NSPIREDHAIRDZNS, LLC. Be sure to enter your email correctly and download/save the files to your preferred device. Don’t forget to check your spam or junk folder if you don’t see the email. If you run into any issues, please reach out to customer support at info@carlavthestylist.com.